Destination Crisis Management and Operational Response for Travel

ABTA’s essential training day will provide practical guidance on preparing for, managing and recovering from a crisis.

Attend this comprehensive day to understand lessons of recent years, the changing travel environment and the impact it will have on your crisis management plans.

As recent years have shown, the travel industry can be unpredictable with crises taking many forms including extreme weather, geopolitical challenges and health outbreaks. A crisis management plan with action guidelines is essential in enabling you to respond in the correct way to a crisis to protect employees, customers and other stakeholders.

Hear insights into what the emerging threats to the travel industry are and what you can do to prepare for them. Learn about the support that is available to you, and travellers’ perceptions and expectations.

During this practical day you will look at your crisis management plan and ensure it meets the needs of your business and the ever-changing travel landscape. You will gain tips on how to communicate this with the business, your supply chain and other stakeholders, and how to ensure buy-in from senior management.

A practical exercise will provide guidance on reviewing and simulating your plan and the importance of testing.

During a crisis you will be responsible for providing a duty of care to both employees and customers, hear a legal expert outline your obligations under the Package Travel Regulations and the potential legal impacts as a result of inadequate crisis preparedness and response.

There will also be in-depth guidance on recovery after a crisis, focusing on how you can work with the destination on health and safety considerations and when is the right time to return. You will hear a presentation on the importance of looking after the health and wellbeing of your team, how to prepare staff and provide ongoing support post-crisis.

The agenda will include case study presentations from organisations who have experienced crisis and how they responded to support staff and customers in destination.

Venue Location: ABTA, 30 Park Street, London, SE1 9EQ, United Kingdom